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Nathan, Engineer
Category: Printers
Satisfied Customers: 25883
Experience:  Computer networking/repair. 12+ years experience.
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While going to fill ink I pulled on the plastic ribbon and

Customer Question

while going to fill ink I pulled on the white plastic ribbon and it seems to have gone off track? Shows an error now
JA: What's the make/model number of your printer? How old is it?
Customer: Canon mg5622 less than a year
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10 i think
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just last night. I was changing the ink and pulled the white thing
JA: Anything else you want the printer expert to know before I connect you?
Customer: just that it made a pop
Submitted: 11 months ago.
Category: Printers
Expert:  Nathan replied 11 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 11 months ago.

That is the encoder strip, and must be in place for the carriage/printhead to sense its position.

It should be an easy fix though, unless it is physically cut or broken, it just gets stretched back to the opposite side and fits into a little slot in the casing, it should be quite taut when in place.

Customer: replied 11 months ago.
On which side would it go into?
Expert:  Nathan replied 11 months ago.

Well it runs from one side to the other, so if one side is in place, it goes into the opposite side. It should be pulled tight from left to right all the way across the back.

Customer: replied 11 months ago.
Is there a way to open it more fully to see if there is an area to put it into?
Expert:  Nathan replied 11 months ago.

The lid really only lifts up in the are to replace the inks. It may help to take a flashlight to look inside more closely though