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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 20219
Experience:  5+ years as Tech
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I have an error code 5210 on my brother gt541. I have. it's

Customer Question

hello, i have an error code 5210 on my brother gt541
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: yes i have. it's brother gt 541 garment printer
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: i am using a pc windows 8
JA: How long has this been an issue? What happened right before this popped up?
Customer: it was not printing clearly
JA: Anything else you want the printer expert to know before I connect you?
Customer: that's it
Submitted: 11 months ago.
Category: Printers
Customer: replied 11 months ago.
the print is also not clear. I'm getting a slight shadow on the edges
Expert:  crash2199 replied 11 months ago.

Hi!

Please open any lids on the printer and look for any paper jams.

If you see a jam, please remove the paper. If you do not see a jam, please close the lid(s) then power off the printer.

Unplug the printer from the wall outlet then wait 1 minute.

Plug in the printer and power on the printer then wait another minute.

Check to see if the issue continues.

If the issue continues, please reply back here otherwise if you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Customer: replied 11 months ago.
paper jam? it's a garment printer. There is no paper.
Customer: replied 11 months ago.
the model is brother gt 541 garment printer and the error code is 5210
Expert:  crash2199 replied 11 months ago.

I apologize -- I misread the model number.

Unplug the printer from the wall outlet then wait 1 minute.

Plug in the printer and power on the printer then wait another minute.

Check to see if the issue continues.

Customer: replied 11 months ago.
i have already tried that
Expert:  crash2199 replied 11 months ago.

How old is the printer?

Customer: replied 11 months ago.
3 years
Expert:  crash2199 replied 11 months ago.

Unfortunately, it is outside of warranty and it is very likely that your printer has hardware failure with the main board. In this case, please contact Brother at 1-***-***-**** and let them know that your printer has hardware failure with the error code 5210.

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.