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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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5000 will not communicate withe apple on home network, it is

Customer Question

5000 will not communicate withe apple on home network
JA: What's the make/model number of your printer? How old is it?
Customer: it is older I am not at the machine right now
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: mac or pc I have 3 macs and 2 pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: I purchased it about 2 month ago and have never got it to print from a computer it prints test pages
JA: Anything else you want the printer expert to know before I connect you?
Customer: what time can I have tis conversation when when I am near my machine
Submitted: 10 months ago.
Category: Printers
Expert:  Electronics Pete replied 10 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 10 months ago.

What is "5000"?

Customer: replied 10 months ago.
HP desing jet 42' plotter
Customer: replied 10 months ago.
did you get it
Customer: replied 10 months ago.
Pete are you still there
Expert:  Electronics Pete replied 10 months ago.

Sorry for the delay. It is a HP Designjet 5000, correct?

Do you have the correct driver installed on the computers?

How are the computers connected to the plotter?