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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My hp 8500 prints out an alignment page and constantly

Customer Question

My hp 8500 prints out an alignment page and constantly fails. so it prints an alignment page after each page that prints.
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: 2012 HP8500
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: A couplke of days. After changing the print heads
JA: Anything else you want the printer expert to know before I connect you?
Customer: nope
Submitted: 8 months ago.
Category: Printers
Expert:  cvd4311 replied 8 months ago.

Have you reset your printer by doing the following:

  1. Press the Power button () to turn on the product.

  2. With the product turned on, disconnect the power cord from the rear of the product.

  3. Unplug the power cord from the wall outlet.

  4. Wait at least 15 seconds.

  5. Plug the power cord back into the wall outlet.

  6. Reconnect the power cord to the rear of the product.

  7. If the product does not turn on by itself, press the Power button () to turn it on.

Expert:  cvd4311 replied 8 months ago.

Are you still having problem with this issue?