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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printing request from laptap showing printer off line -

Customer Question

printing request from laptap showing printer off line - model MFC L2700DW
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: 18-24/12 MFC L2700DW
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 8
JA: How long has this been an issue? What happened right before this popped up?
Customer: Protracted problems getting NBN sorted. Laptop functioning OK and internet connected now but printer offline
JA: Anything else you want the printer expert to know before I connect you?
Customer: Maybe cord connections are missing or wrong but any help is welcome
Submitted: 10 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 10 months ago.


I'm sorry about the issue. Is the printer connected to the computer with the USB cable? Or is the connection wireless?

What's the model of your internet modem / router device?
On your printer, can you go to Menu, then option Network -> WLAN -> Setup Wizard, then select / connect to your Wi-Fi / wireless network name and check? Please see full illustrations / instructions at the Brother website below:

; (you usually do not need to download / reinstall the printer's driver / software.)

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,