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Category: Printers
Satisfied Customers: 1817
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I updated my MacBook air yesterday and now i am disconnected

Customer Question

hello, i updated my MacBook air yesterday and now i am disconnected from my brother printer fax machine, can you help me reconnect?
JA: I'm an assistant to the printer technician. I work with them to help customers like you.
Customer: can't seem to connect to you
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: yes, i can look it up right now
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: macbook air os sierra 10.12.01 this situation happened to me before and i kept the printer on an older wifi connection and everything was fine until this newest update
JA: How long has this been an issue? What happened right before this popped up?
Customer: The Brother Type is MFC885CW
JA: Anything else you want the printer expert to know before I connect you?
Customer: No, just that this happened when I updated my MacBook Air to version 10.12.01
Submitted: 8 months ago.
Category: Printers
Expert:  Kevin8472 replied 8 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin8472 replied 8 months ago.

Is the printer usb or network connected?