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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a Lexmark wireless printer and I need to hook it up

Customer Question

Hi Pearl, I have a Lexmark wireless printer and I need to hook it up to the wifi, thanks, Dona
JA: Can you guesstimate how old your Lexmark is? And just to clarify, what's the exact model?
Customer: Lexmark X4650
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Im not sure on the operating system
JA: How long has this been an issue? What happened right before this popped up?
Customer: It worked fine while I was at home, we are away from home and trying to hook up with a new wifi here
JA: Anything else you want the printer expert to know before I connect you?
Customer: no mam
Submitted: 11 months ago.
Category: Printers
Expert:  tyroneboman replied 11 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

The best option will be to use a screen connect remote session so that I can connect to your computer directly and do this for you.

I will send you the info.

Customer: replied 11 months ago.
Customer: replied 11 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 11 months ago.
I am waiting
Expert:  tyroneboman replied 11 months ago.

okay, thank you. Sorry for the delay.

Customer: replied 11 months ago.
I just paid 23.00 why do I need to pay another 19.00
Expert:  tyroneboman replied 11 months ago.

I am not sure about the fees, I only do the tech support. There is however an additional fee for a remote service connection.

Customer: replied 11 months ago.
no thank you.
Expert:  babyxdeja replied 11 months ago.

Can you plug a network cable into the printer temporarily?