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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer goes on vacation periodically. It will go on for

Customer Question

my printer goes on vacation periodically. It will go on for days without my being able to print and then start printing again. Help! I need a printer.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: 2-3 years old. There are 3 numbers MCF-J45DW , 470DW and 474DW
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac desk top. I had the same problem with my Mac laptop.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It is a long standing problem. I had the printer installed by a computer technicial.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No, I just want a printer I can rely on.
Submitted: 9 months ago.
Category: Printers
Expert:  Shefin replied 9 months ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

How do you connect the printer to the computer? Using USB cable?

Thank you.

S H E F I N

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