How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I have recently purchased a Epson printer model xp-432.One

Customer Question

I have recently purchased a Epson printer model xp-432.One of the colour cartridges ran out and I installed a new one It told me to insert the new cartridge. I TRIED ANOTHER COUPLE OF TIMES BUT THE SAME MESSAGE CAME UP. I THEN INSERTED ANOTHER NEW .the SAME THING HAPPENED!!.Can you please help me as I have to submit something urgently. Ron Lawrence
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: I purchased it a couple of months ago from Office Works,Ringwood.the model XP432,my guide says WF-2630
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: It's a Epson the other question i'm not sure
JA: How long has this been an issue? What happened right before this popped up?
Customer: It was working fine until I inserted the new one
JA: Anything else you want the printer expert to know before I connect you?
Customer: Just that I am disappointed and frustrated.
Submitted: 9 months ago.
Category: Printers
Expert:  technicalcat replied 9 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

What is the brand of the new cartridges you are trying to install? Are they genuine Epson, or another make?