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Sudipto, Engineer
Category: Printers
Satisfied Customers: 5705
Experience:  DIploma in Computer Hardware
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It stopped working and gave me the message "unplug and call

Customer Question

It stopped working and gave me the message "unplug and call service. I have a MG5320 ACMY40905
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Canon, MG5320 Serial No. ACMY40905
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MAC OSX el capitan
JA: How long has this been an issue? What happened right before this popped up?
Customer: Was printing something and it popped up. Was out of town over weekend so this was the first opportunity to call.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 10 months ago.
Category: Printers
Expert:  Sudipto replied 10 months ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 10 months ago.

Do you get this error message on your printer or computer ?

Customer: replied 10 months ago.
only on printer
Customer: replied 10 months ago.
No since this is an older printer I just better buy a new one Thanks
Expert:  Sudipto replied 10 months ago.

Yes, if the printer is more than 3 years old , it will be better to get a new one, as the error message indicate a hardware problem. But, before buying the new one, please check that, there is any paper jam or not or the cartridges can move freely or not ?