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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an Epson 2540 printer and I replaced the black ink

Customer Question

I have an Epson 2540 printer and I replaced the black ink cartridge.
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: wf2540 2yrs
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: nothing pops up says it is printing.
JA: Anything else you want the printer expert to know before I connect you?
Customer: printing documents from computer from excel sheet. it prints the graph but nothing inside of the graph
Submitted: 8 months ago.
Category: Printers
Expert:  Nathan replied 8 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 8 months ago.

Are you saying it is going through the motions but printing mostly blank spaces where the color (or black) should be?
If you try to make a copy from the glass (test both black and color modes, please), how do those come out?

Expert:  Nathan replied 8 months ago.

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan