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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Just not printing. I ran a diagnostics and it printed a

Customer Question

Just not printing. I ran a diagnostics and it printed a page, but won't print otherwise...
JA: What's the make/model number of your printer? How old is it?
Customer: It's HP Deskjet 1010. Not sure of the age, maybe 4 or 5 years.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: HP PC. Windows
JA: How long has this been an issue? What happened right before this popped up?
Customer: About a week. Was working fine before that,then just quit.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Can't think of anything.
Submitted: 11 months ago.
Category: Printers
Expert:  dukey01 replied 11 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

When you print a document are you getting any error message or does it just sit there

and nothing happens?

Customer: replied 11 months ago.
No error message. Yes, just sits there.
Customer: replied 11 months ago.
Do not remotely connect. I am working from home and need my access.
Expert:  dukey01 replied 11 months ago.

If I can't see what's going on and look for possible causes what do you want me to do?

Connecting remotely won't prevent you from using your computer.