How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Electronics Pete Your Own Question
Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 18116
Experience:  HNC Computing; Large format and multifunction printer expert
30970729
Type Your Printers Question Here...
Electronics Pete is online now
A new question is answered every 9 seconds

My PIXMA 5200 has stopped printing the PGBK I've cleaned the

Customer Question

My PIXMA 5200 has stopped printing the PGBK I've cleaned the print head in water, dried it and still no go
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: I can't see you any more if I do that !
JA: What's the make/model number of your printer? How old is it?
Customer: PIXMA 5250 and probably 2 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Both
JA: How long has this been an issue? What happened right before this popped up?
Customer: Both Mac and PC have been working fine. The PGBK started getting light then stopped so I replaced the ink cartridge - no difference. Bought a new cartridge - no difference. Washed the print head, dried and replaced and still no go
JA: Anything else you want the printer expert to know before I connect you?
Customer: Only the CMYK panels work on the print check pattern - there are no black hatchings on the top
Submitted: 11 months ago.
Category: Printers
Expert:  Electronics Pete replied 11 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 11 months ago.

If cleaning the printhead did not help, then it may have a severe blockage or is wearing out.

The printhead will need to be replaced.