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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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A model WF-2650 will not operate and has as a scanner

Customer Question

A model WF-2650 will not operate and has as a scanner Error11.
JA: What's the make/model number of your printer? How old is it?
Customer: Epsom WorkForce /WF-2650. Purchased 2-29-16.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC. Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: A few months. I do not know. I am not on the computer every day.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Costs if any.
Submitted: 8 months ago.
Category: Printers
Expert:  Michelle replied 8 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 8 months ago.

This error indicates a hardware problem which is considered a "fatal and service error" which requires a repair service.

This error indicates the scanner unit pcb fault or logic assembly board failure.

There is nothing much we can try apart from trying to reset the printer.

This might work but most of the times it doesnt then you need to carry out the repair service.

Unplug the power cable from the printer and leave it off for an hour.

Before plugging it back to the power source

press and hold the power/on button for 60+ seconds then release the button.

If still on change, it confirms an internal fault, which requires service. Service for these is not practical either, as repairs on your own would be $120-200, while you could buy a brand new printer. Check the purchase date if its under 1 year then you must go for the warranty service claim to have it repaired.

Let me know how the reset goes.