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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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We have a printer with Epsom ink. Pictures come out with

Customer Question

We have a printer with Epsom ink. Pictures come out with black lines on them. But they are in color. Why?
JA: What's the exact make and model of your printer?
Customer: XP 410, Model C462K
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac :OS I think.
JA: How long has this been an issue? What happened right before this popped up?
Customer: We got rid of the printer, and then got it back. We couldn't find the right ink, and then it turns out you do have ink (Best Buy) that we can use. It is not XP 410 but the box says you can use it.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I hate the black lines. Nothing more
Submitted: 8 months ago.
Category: Printers
Expert:  Nathan replied 8 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 8 months ago.

Are these perfectly straight horizontal lines?
If you print a document, is the text coming out with lines through it too?