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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an oki 610n and had a paper jam, cleaned and cleared

Customer Question

I have an oki 610n and had a paper jam, cleaned and cleared I need to clear the 980 error
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Oki 610n maybe 3 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc win 10 fuser is not damaged
JA: How long has this been an issue? What happened right before this popped up?
Customer: 2 days, due to a paper jam it was working fine prior
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Printers
Customer: replied 8 months ago.
I need this fixed asap as I have orders that need to be filled today and cannot complete them without the printer.
Expert:  KellyKS2009 replied 8 months ago.

Hello, my name is ***** ***** I will be happy to help you today.

I am sorry to hear that you are having issues with your printer.

Can you please tell me what had caused the paper jam?

When you cleared the paper jam, was it a tight paper jam? Did you have to pull small pieces of paper out? If it was a really bad jam, it is possible that a sensor may be damaged.

I look forward to hearing back from you.

Thank you!