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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I can not get connect, I change computer and I have a HP now

Customer Question

I can not get connect, I change computer and I have a HP now need help with printer
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: no i do not know how old it is it has on it Pavilion 20
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: i am not skilled with computer i do not know all of that
JA: How long has this been an issue? What happened right before this popped up?
Customer: i have a wireless printer and i think i need the disk
JA: Anything else you want the printer expert to know before I connect you?
Customer: can you help me
Submitted: 8 months ago.
Category: Printers
Expert:  Russell H. replied 8 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

You may not need a disk.

If we find out what Windows you have, and if you have Internet, we can download the right driver to your computer.