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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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When I try to print, it says the printer is offline,

Customer Question

Hi John, When I try to print, it says the printer is offline, although I have turned it on. I have tried restarting both my computer and the printer, but it still says it is offline.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: It's a Canon-pixma 3500 series
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: It's a Chromebook.
JA: How long has this been an issue? What happened right before this popped up?
Customer: This is the first time I have had this issue; I was able to print from the printer 8 days ago, but then we were away, so I had turned it off.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No.
Submitted: 8 months ago.
Category: Printers
Expert:  tyroneboman replied 8 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

The best option will be to use a secure remote screen connection to troubleshoot the issue/ It will require downloading a screen connect app to get us started. Will that be okay?

You can reply to me here by typing in the box below please.