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Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a mac book my wireless does not work even after

Customer Question

I have a mac book my wireless does not work even after installing the drivers it tells me update in not available . So kindly please help me.
JA: What's the make/model number of your printer? How old is it?
Customer: Hl 5370DW
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac book
JA: How long has this been an issue? What happened right before this popped up?
Customer: a week
JA: Anything else you want the printer expert to know before I connect you?
Customer: no go ahead please
Submitted: 10 months ago.
Category: Printers
Customer: replied 10 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Russell H. replied 10 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

What MAC OS X version is on your MacBook, please?

And is the printer to be connected by wireless, or directly with a USB cable to the MacBook?

Customer: replied 10 months ago.
please credit my amount of $5 as I did not get the help that I needed.
Thank you
Expert:  Russell H. replied 10 months ago.

I have passed your request to Customer Support at

Thank you for asking your question here at JustAnswer.