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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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The printer will not print black it says clean the printer

Customer Question

hi there, the printer will not print black it says clean the printer head, where is that?
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Epson XP-320 about 6 months old but it is only a second one I don,t use it normally.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc laptop
JA: How long has this been an issue? What happened right before this popped up?
Customer: ijust tried to print some forms the coloured writing is on the page but not the black, it has never printed properly.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Printers
Expert:  IT Miro replied 9 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 9 months ago.

Please tell me which Windows version is installed on your computer.

It could be:
- Windows XP
- Windows Vista
- Windows 7
- Windows 8 / 8.1
- Windows 10

I am awaiting your reply.

Thanks,
IT Miro

Expert:  IT Miro replied 9 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 9 months ago.

Hello!

Let me know if you were able to receive my messages.