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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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While printing pictures, it stopped printing and told me

Customer Question

While printing pictures, it stopped printing and told me there is a printer head problem
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: HP Officejet Pro 6830 This is my first week as director so I've touched base with my previous boss who was director since I remember her having this same problem a few months ago and her response to me was this is the 3rd printer that she's gotten because of this same issue. I wouldn't even know how long she's had this one but due remember this same very issue a few months ago
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: It started about an hour ago and now the printer isn't working at all. I printed one page of pictures, it was printing the 2nd page and quit giving me the message I've spoken to you about
JA: Anything else you want the printer expert to know before I connect you?
Customer: Not that I can think of, thank you
Submitted: 10 months ago.
Category: Printers
Expert:  Kris8472 replied 10 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris8472 replied 10 months ago.

Can you give me the serial number of it please?

Customer: replied 10 months ago.
Customer: replied 10 months ago.
Do I need to keep this site open so I can respond with you?
Expert:  Kris8472 replied 10 months ago.


Customer: replied 10 months ago.
Unfortunatley you never answered any question I had or helped me resolve the issue with my printer so I'm in the process of replacing it