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Sudipto, Engineer
Category: Printers
Satisfied Customers: 5735
Experience:  DIploma in Computer Hardware
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The black wont print. all three cloors print just fine,

Customer Question

JA: Hi. How can we be of help?
Customer: the black wont print. all three cloors print just fine
JA: What's the make/model number of your printer? How old is it?
Customer: mfc255cw
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: wwe have not used the printer for a few years, then had to start using, but black wont print even after cleaning it over twenty times
JA: Anything else you want the printer expert to know before I connect you?
Customer: just want the black to print on my printer
Submitted: 11 months ago.
Category: Printers
Expert:  Sudipto replied 11 months ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 11 months ago.

Do you have replaced the cartridges, before using it again ?

Customer: replied 11 months ago.
Customer: replied 11 months ago.
just the black ink wont print the other three colors work just fint
Customer: replied 11 months ago.
are you still there?
Customer: replied 11 months ago.
I have also run the clean program about twenty times
Customer: replied 11 months ago.
Still black wont print
Customer: replied 11 months ago.
Is there a fix for this
Expert:  Sudipto replied 11 months ago.

This is a very common problem for those printers, which sit idle for a long time. Actually, the ink had dried up in the printhead nozzles and clogged it severely, this can happen to all the ink or sometimes for some particular ink. In your case, it is the black ink part of the printhead is clogged. This problem can be solved very easily, by flushing the printhead using a printhead cleaning kit. You can get the kit from any local store or from the link below.

Before using the kit, rest the printer for at least 24 hours, as you have used the printhead cleaning feature for so many times.Let me know, if you have any further questions.

Customer: replied 11 months ago.
thank you, ***** ***** works good by
Expert:  Sudipto replied 11 months ago.

Thank you for using, I hope you know, how this site works, unless you do not give me a positive rating, I will not get compensated for my time and effort.