Connect one-on-one with a technician who will answer your question
Expert avatar
Shefin, Printer and Office Equip. Specialist
5,417 satisfied customers
Working as tech support specialist with a worldwide computer manufacturer.
Pearl avatarPearl Wilson, Assistant
6 Technicians are Online Now

Printer problems? Ask an IT technician online.

Verified technicians are online around the clock and ready to answer your question online or by phone. 
Related Printers questions
I want 2 printers with 1 computer. Do I need a special
I want 2 printers with 1 computer. Do I need a special device? I have a still good HP printer with the old plug-in cord that I would like to keep for simple printing. I just purchased a HP wireless co… read more
Mian-Wisal Ahmad
Mian-Wisal Ahmad
Field Engineer
MS Electrical Engineering
433 satisfied customers
My TS202 printer shows a blinking orange dot next to a
My TS202 printer shows a blinking orange dot next to a button that has a rectangle with a down pointing arrow on it. Printer won't work. How do I fix this? … read more
Mian-Wisal Ahmad
Mian-Wisal Ahmad
Field Engineer
MS Electrical Engineering
433 satisfied customers
Will not print, message error mode. Last week. It is online
will not print, message error mode JA: Is your printer displaying the error on all print jobs, even after you restart it? Customer: yes JA: When did you last update the printer driver software? Custom… read more
Richard
Richard
IT Manager
IT Manager, Consultant
17,224 satisfied customers
I have reinstalled program but my computer does not find the
i have reinstalled program but my computer does not find the printer … read more
Richard
Richard
IT Manager
IT Manager, Consultant
17,224 satisfied customers
Model E910a printer will not print. Carriage jam. Have
Model E910a printer will not print. Carriage jam. Have cleared paper jam. Have unplugged and shut down and rebooted again with same message 'Cartridge jam'. … read more
De Veyra
De Veyra
Bachelor of Science in Information Technology
51 satisfied customers
I needed to replace my modum and in so doing my brother
Second opinion] I needed to replace my modum and in so doing my brother MFCJ480DW cannot read my PV. I deleted the printer, as recommended, and now I do not know how to install. Can you advise the ins… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,654 satisfied customers
I have a new Epson WF-2830; this is my first time to change
I have a new Epson WF-2830; this is my first time to change the black ink cartridge. I have used the detailed instructions in the Owner's Manual. The instructions are also shown on the printer's scree… read more
UgoA
UgoA
BA/BS
905 satisfied customers
I need to scan docs to send to work... i have a H/P scaner
i need to scan docs to send to work... i have a H/P scaner copier, printer...help very lost … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor's Degree
24,726 satisfied customers
I am having printer problems. I put in a new black ink
I am having printer problems. I put in a new black ink cartridge and it will not print black. I have had geek squad on it for over 24 hours. They have had me put cartridge in hot water even. The print… read more
Mian-Wisal Ahmad
Mian-Wisal Ahmad
Field Engineer
MS Electrical Engineering
433 satisfied customers
Where do I find the model number of my Cannon printer. It is
Where do I find the model number of my Cannon printer … read more
Mr.Med
Mr.Med
2,341 satisfied customers
I have a canon printer/fax. I just used the fax a few days
I have a canon printer/fax. I just used the fax a few days but I never received a confirmation … read more
Karuna Sundeep
Karuna Sundeep
Bachelor of Arts
463 satisfied customers
Second Opinion: Scan to email isn't working on my printer.
Second Opinion: Customer: Scan to email isn't working on my printer… read more
Rennan Lui
Rennan Lui
IT Specialist
Associate Degree
4,094 satisfied customers
I have hp office jet pro 8620 and it is saying that I have
I have hp office jet pro 8620 and it is saying that I have no ink but I do … read more
VanHilton M
VanHilton M
Computer Technician
Bachelor of Science and Information Technology
2,491 satisfied customers
Trying to find product and serial number for Hp LaserJet
Trying to find product and serial number for Hp LaserJet 1022. The back of the printer seems to say 05912A and CNBC58L08P, respectively. But the HP program that is supposed to recognize them says that… read more
Rennan Lui
Rennan Lui
IT Specialist
Associate Degree
4,094 satisfied customers
I need to change my address for instant ink. HP 8620. I
I moved and need to change my address for mailing cartridges. … read more
Shawn A
Shawn A
Implementation Engineer
Bachelor of Science
182 satisfied customers
I need help with setting up my HP Office Jet 3830 Print Fax
I need help with setting up my HP Office Jet 3830 Print Fax Scan Copy Wed can support team help me … read more
Tech Shru
Tech Shru
Bachelor Engineering
452 satisfied customers
Bula. Its a HP DeskJet 2131 printer i am trying to print out
its a HP DeskJet 2131 printer i am trying to print out some supplimentary for my school kids that is online … read more
EXPERTDan
EXPERTDan
IT Support Director
Bachelor of Science in Information Technology
81 satisfied customers
I have an Epson XP 620 printer/scanner. And a Dell laptop.
HelloI have an Epson XP 620 printer/scanner. And a Dell laptop. They are both connected to a home wifi network. I can print from the computer to the printer, but I can't scan from the xp620 to the lap… read more
VanHilton M
VanHilton M
Computer Technician
Bachelor of Science and Information Technology
2,491 satisfied customers

Get printing in no time with these Experts


The Experts on JustAnswer typically handle questions such as:


  • Needed to change cartridge on an MX922 printer.
  • Epson WF-7620 color printing is coming out stripey.
  • I changed the MG6821 cartridges and now it will not print.
  • I need a program to install a printer and scanner.
  • My MP450 will not scan documents from my MP navigator.
  • My Canon MG3500 will not print.

When preparing to ask an expert your question, it will be helpful to have the following information available:


  • The make and model of your printer
  • The type of computer you are using
  • Whether the printer is wired or networked
  • A description of the problem you’re having
  • How frequently you encounter the problem
  • Any error codes associated with the problem

Sometimes, getting a little help walking through some basic printer troubleshooting steps can save you an expensive printer repair in the long run. You can consider the qualified computer experts on JustAnswer a valuable resource for all your printer problems.