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I am trying to install a printer in to my laptop and I am

Customer Question
good morning. I am trying...
good morning. I am trying to install a printer in to my laptop and I am kind of slow in the computer could you please help me up for this thank you very much
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: its a canon pixma mg3520 and they send this to me last august of this year
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I didn't do anything yet I just put the disc and I don't know what to do
JA: How long has this been an issue? What happened right before this popped up?
Customer: popped up what?
JA: Anything else you want the printer expert to know before I connect you?
Customer: no only this one
Submitted: 1 year ago.Category: Printers
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Answered in 3 minutes by:
11/3/2016
Technician: John, Printer Support Specialist replied 1 year ago
John
John, Printer Support Specialist
Category: Printers
Satisfied Customers: 5,616
Experience: I am in this industry for the past 5 years I also worked as a printer support engineer in a company for 3 years
Verified

Hello and welcome to justanswer. My name is***** will be assisting you today. I will try my best to help you.Could you please provide the following details.

Are you trying to install this printer on a windows PC,if so which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?

Are you trying to connect it wired or wireless?

Thank you

Note: - If you are getting pop up message regarding secure remote assistance offer it’s an automated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.

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Customer reply replied 1 year ago
wired
Technician: John, Printer Support Specialist replied 1 year ago

OK did you connect the USB cable from the printer to the PC?

which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?

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Customer reply replied 1 year ago
I'm trying to install it to my hp laptop and I don't know what window is this you know I'm new to this kind of stuff and I am sorry if I'm very slow
Customer reply replied 1 year ago
I insert a cd
Technician: John, Printer Support Specialist replied 1 year ago

OK can you let me know the model of the laptop in that way i can find the operating system installed in it

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Customer reply replied 1 year ago
where I'm gonna find a model number
Technician: John, Printer Support Specialist replied 1 year ago

Check on the bottom of the laptop please

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Customer reply replied 1 year ago
15-r132wmRev:2213-110 sorry man its to small
Technician: John, Printer Support Specialist replied 1 year ago

No problem,please give me a moment to check it

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Customer reply replied 1 year ago
ok thank you
Technician: John, Printer Support Specialist replied 1 year ago

Please click on this link : - http://tinyurl.com/hbx382z download and install it.

make sure the printer is connected and on.

Let me know if its installing or not.

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Customer reply replied 1 year ago
I don't what to I press save now run open folder view download which one
Technician: John, Printer Support Specialist replied 1 year ago

Save now and then it will show run after finished downloading.

Let me know if you have any trouble

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Customer reply replied 1 year ago
its say finished downloading then I have to choose from those three
Technician: John, Printer Support Specialist replied 1 year ago

If run is showing in it please do that

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Customer reply replied 1 year ago
something popped up and say do you want this something to change app I press no
Technician: John, Printer Support Specialist replied 1 year ago

Is it installing now?

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Customer reply replied 1 year ago
I don't know I didn't see anything come up
Technician: John, Printer Support Specialist replied 1 year ago

Did you click on run after the download

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Technician: John, Printer Support Specialist replied 1 year ago

OK then it might be in back of the web browser,do you know how to minimize the windows and see if the canon installation window opened in the back ?

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Customer reply replied 1 year ago
ok
Technician: John, Printer Support Specialist replied 1 year ago

let me know

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Customer reply replied 1 year ago
theres nothing in the back
Technician: John, Printer Support Specialist replied 1 year ago

That is strange,in that case may I remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can send you the offer to do remote support.

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Customer reply replied 1 year ago
sure
Technician: John, Printer Support Specialist replied 1 year ago

if you agree the remote assistance offer,please accept it.

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Technician: John, Printer Support Specialist replied 1 year ago

It seems like the payment for remote support failed could you please check the payment details you provided and let me know

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Customer reply replied 1 year ago
why do I have to pay again plus the first one is $29.00 then now is $20.00 why is that everytime I click I have topay
Technician: John, Printer Support Specialist replied 1 year ago

Sir remote assistance is a additional service which has a charge and the 20$ is the charge for it.

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Technician: John, Printer Support Specialist replied 1 year ago

i believe you didn't know that?

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Customer reply replied 1 year ago
ya but the first offer I click is $29.00 and then now this one. I want to clear this up before I click again is the $29.00 go thru
Technician: John, Printer Support Specialist replied 1 year ago

The initial payment is for fixing it using this chat and if that is not working then the remote assistance which has additional fee.Are you clear?

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Customer reply replied 1 year ago
I understand you.. I saying when you asked me to go to this thing the offer of 29 dollars popped up and I click on it then after I click on it this 20 dollars followed did you get what I'm trying to tell you
Customer reply replied 1 year ago
this thing come out its says you have an unclaimed offer
Technician: John, Printer Support Specialist replied 1 year ago

You mean you clicked on secure remote assistance before in this page ?

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Technician: John, Printer Support Specialist replied 1 year ago

If you have only seen the secure remote assistance pop up and not clicked on it then that payment hasn't been taken also i didn't see a offer acceptance of that too.

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Customer reply replied 1 year ago
ok, that means the 29 dollars didn't go thru I just wanna make sur
Customer reply replied 1 year ago
now I have to click on 20 dollars ok lets do that
Technician: John, Printer Support Specialist replied 1 year ago

Please do and let me know

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Customer reply replied 1 year ago
how I'm gonna do that again
Technician: John, Printer Support Specialist replied 1 year ago

cant you see that offer option above these replies please check it and let me know

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Customer reply replied 1 year ago
its say payment error can you show me where to go
Technician: John, Printer Support Specialist replied 1 year ago

click on my account on the top and then check the payment info and do the correction needed and save it then try to accept the offer again and let me know

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Technician: John, Printer Support Specialist replied 1 year ago

Did you correct the payment info ?

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Technician: John, Printer Support Specialist replied 1 year ago

Are you there ?

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Technician: John, Printer Support Specialist replied 1 year ago

Checking to see whether you still need help regarding your printer issue.

Reply using the box below

Thank you

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Technician: TechDeja,
 replied 1 year ago
TechDeja
Category: Printers
Satisfied Customers: 2,727
Verified

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Ask John Your Own Question
John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

John is online now

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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