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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I need help to print from computer wireless, wp-3760, laptop

Customer Question

I need help to print from computer wireless
JA: What's the make/model number of your printer? How old is it?
Customer: wp-3760
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: laptop windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: tring to set up now I cap print with wire attached
JA: Anything else you want the printer expert to know before I connect you?
Customer: don't think so
Submitted: 8 months ago.
Category: Printers
Expert:  dukey01 replied 8 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you verify the model number of your printer, is this an Epson?

Customer: replied 8 months ago.
Expert:  dukey01 replied 8 months ago.

I believe you have an Epson WF-2760. Is this correct?

Expert:  dukey01 replied 8 months ago.

We'll need to check if the printer is connected to the wireless by printing a report.

On the printer, press the Home button and go to

Network Settings>Network Status>Details>Print Status Sheet

and let me know the details for the following items

-IP address

-subnet mask

-default gateway

Expert:  dukey01 replied 8 months ago.

If the report doesn't give you that information we'll need to connect the printer to your router wirelessly.

On the printer screen press the Home button and use the arrow key to

go to Setup

Select Network Settings>>Wi-Fi Setup

select Wireless Setup Wizard

the wizard will scan for wireless networks. Select yours and enter the wireless password ***** prompted.

When the password ***** been enter press enter (the arrow pointing to the left)

then select Proceed and then OK to save the settings.

If the network connection is successful,
the Wi-Fi icon in the upper-right
corner of the LCD screen is lit