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Ask Electronics Pete Your Own Question
Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 17258
Experience:  HNC Computing; Large format and multifunction printer expert
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I am trying to print an image on 13 x 19 paper. Up to this

Customer Question

I am trying to print an image on 13 x 19 paper. Up to this point I have only printed 8.5x11. When I tried to print it it only printed on the top right portion of the 13 x 19 paper. I can not seem to find any settings that say it is still set to 8.5 x 11, and I do not have enough paper or ink to troubleshoot it.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Epson Artisan 1430
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac OS Sierra
JA: How long has this been an issue? What happened right before this popped up?
Customer: This issue has just started tonight. it began when I first tried to print 13x19
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Printers
Expert:  Electronics Pete replied 8 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 8 months ago.

What software are you printing from?

Have you checked the paper size settings within the software, as well as within the print driver?

Expert:  Electronics Pete replied 8 months ago.

Hi, just checking in on your question, do you need any further assistance?