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I am trying to print an image on 13 x 19 paper. Up to this…

Customer Question
I am trying to...

I am trying to print an image on 13 x 19 paper. Up to this point I have only printed 8.5x11. When I tried to print it it only printed on the top right portion of the 13 x 19 paper. I can not seem to find any settings that say it is still set to 8.5 x 11, and I do not have enough paper or ink to troubleshoot it.

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Epson Artisan 1430

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac OS Sierra

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

This issue has just started tonight. it began when I first tried to print 13x19

Submitted: 1 year ago.Category: Printers
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Answered in 6 hours by:
11/3/2016
Technician: Electronics Pete, Engineer replied 1 year ago
Electronics Pete
Category: Printers
Satisfied Customers: 20,826
Experience: HNC Computing; Large format and multifunction printer expert
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Technician: Electronics Pete, Engineer replied 1 year ago

What software are you printing from?

Have you checked the paper size settings within the software, as well as within the print driver?

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Technician: Electronics Pete, Engineer replied 1 year ago

Hi, just checking in on your question, do you need any further assistance?

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Electronics Pete
Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 20,826
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