Printers

Printer Repair Questions? Ask IT Technicians for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printers

I have a samsung clp-315w and I haven't used it in a while

Customer Question
Hi I have a samsung...
Hi I have a samsung clp-315w and I haven't used it in a while but have got it out and set it up. The red light is solid, I have new cartridges in and I've clean out the toner waste container, it wont let me print a test page. I have no idea whats wrong
JA: Has your Samsung done this before? And can you guesstimate how old it is?
Customer: no and no maybe under 8 years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc and windows lastest
JA: How long has this been an issue? What happened right before this popped up?
Customer: yes
JA: Anything else you want the printer expert to know before I connect you?
Customer: I only just set it up this morning
Submitted: 1 year ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 18 minutes by:
11/3/2016
Technician: Louie, Technician replied 1 year ago
Louie
Louie, Technician
Category: Printers
Satisfied Customers: 12,810
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, a lighted red stat6usd LED almost always indicatre an internal hardware issue.

Are you then considering a DIY (do-it-yourself) repair approach?

Still, have you re-checked the doors/covers?

Ask Your Own Printers Question
Customer reply replied 1 year ago
Hi Louie, I have checked everything and got new cartridges and also cleaned out the toner waste container. I would prefer to do a diy repair if I can
Customer reply replied 1 year ago
it's a solid red light. I have randomly printed a test page from printer and from computer but its random, it wont print any now
Technician: Louie, Technician replied 1 year ago

Have you installed the Smart Panel Utility in your computer?

This is a diagnostic program for the CLP-310 series and it would point to the most likely error / part thgat has failed.

Ask Your Own Printers Question
Customer reply replied 1 year ago
also the blue and magenta toners have a slight light on even though i've replaced them with new cartridges
Customer reply replied 1 year ago
No how do I do that
Technician: Louie, Technician replied 1 year ago

Post back how things turned up and/or should additional information be needed.

Ask Your Own Printers Question
Technician: Louie, Technician replied 1 year ago

Please click HERE for Samsung's Smart Panel Utility.

Ask Your Own Printers Question
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Printers
Satisfied Customers: 12,810
12,810 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,078 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,125 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,084 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,049 satisfied customers

DIploma in Computer Hardware

Handy--Andy

Handy--Andy

Technical

953 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
It is off as I have had some problems w/my Apple
It is off as I have had some problems w/my Apple Computer...I do not know how to hook it up as the picture of the printer is not in my dock? … read more
Jon
Jon
Bachelors Degree
390 satisfied customers
Cannot scan. Image Class MF4370dn. Approx 4 Years old. PC,
I've had scanning problems before and Canon sent me a fix that worked until a few weeks ago. … read more
Moses C
Moses C
Bsc
215 satisfied customers
I have the Epson 820 Series wireless and when I first got it
Hello. I have the Epson 820 Series wireless and when I first got it the Epson Scan app worked great but not now. It is asking me to connect a USB cable. Help … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,084 satisfied customers
My MFC-J435W will not power on. Unplugged it and plugged it
My MFC-J435W will not power on. Unplugged it and plugged it back in. Seems dead … read more
Louie
Louie
Technician
12,810 satisfied customers
I'm trying to install my wireless Canon Pixma MX 492 to my
My name is*****'m trying to install my wireless Canon Pixma MX 492 to my desk-top computer. I have a wireless router in my house and when I try to follow the steps on your CD It asks me to press a WPS… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Just downloaded windows 10 update 1709 and am getting
Just downloaded windows 10 update 1709 and am getting notices from Hitman pro.that HP support assistant is being attacked by virus, so it has been disabled. Can I uninstall HP support assistant and th… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
62 satisfied customers
Nothing - that is my problem.. Some geek seems to have lost
Nothing - that is my problem.. Some geek seems to have lost my MS Word and replaced it with the WPS equivalent. So now I cannot print a document. … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
40 satisfied customers
My printer 3640 is not accepting the new refill cartridge
my printer 3640 is not accepting the new refill cartridge 252 as it previously had. Machine is approximately a year old and I'm ready to throw it out the window. I've done all the maintenance and it's… read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
40 satisfied customers
My printhead is not connected. I've cleaned it etc. Nothing.
My printhead is not connected. I've cleaned it etc. Nothing. Now I can't find my IP address. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I changed Black cartridge and now it won't print black.
I changed Black cartridge and now it won't print black. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I luz Amaya. Work force wf 3620. Im getting error code0X69.
I luz Amaya JA: What's the make/model number of your printer? How old is it? Customer: work force wf 3620 JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are yo… read more
Mr.Med
Mr.Med
902 satisfied customers
My Officejet 6600 printer would not print. i unplugged it
my Officejet 6600 printer would not print. i unplugged it and when I plugged it back up it will not come back on. Is there something I can do … read more
ChrisC
ChrisC
PC Technician
Associate Degree
659 satisfied customers
I have just installed NBN and my printer wifi is not on can
Hi I have just installed NBN and my printer wifi is not on can you help please … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
When I try to print from my computer it says Printer needs
When I try to print from my computer it says Printer needs user intervention. If I print from my phone it is fine. I have had this for a year and never had a problem until now. … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
40 satisfied customers
I just purchased a new printer (my third HP in several
I just purchased a new printer (my third HP in several years) and am having a great deal of difficulty hooking it up to my PC. It seems that he Fax, scan and copy functions are all right but I cannot … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I have a new TS8020 and the lights are not lighting up on
Hi. I have a new TS8020 and the lights are not lighting up on the ink cartridges … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
46 satisfied customers
Ii have no replacement for the photo cartridge. Do I need to
Ii have no replacement for the photo cartridge. Do I need to have one if I'm not printing photos? The one installed is out of ink, so I removed it., Do I need a photo ink cartridge? … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
40 satisfied customers
It says printer failure Printer or ink system. Hp office jet
Purchased 3 years ago. I unplugged it and then plugged it back in and started it again. Same message. It said to call you! … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x