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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It is giving me a Printer error message, Its about a year

Customer Question

It is giving me a Printer error message
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: Its about a year and a half old. make Epson WF-3620 series
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Its an hp pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: It started last night
JA: Anything else you want the printer expert to know before I connect you?
Customer: not at the moment
Submitted: 10 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 10 months ago.

Hi,

I'm sorry about the issue. Is the printer on the computer's screen or printer's screen?

Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 10 months ago.

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,