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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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The print image comes on after I highlight the three points

Customer Question

The print image comes on after I highlight the three points for printing but the image occupies one half of the page with a "print command" on the bottom left totally absent.
JA: What's the make/model number of your printer? How old is it?
Customer: Serial number CN4Al 1P6FC
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: A laptop PC and windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: I used the printer last night - no problem - this morning it does not work
JA: Anything else you want the printer expert to know before I connect you?
Customer: This is the second HP 1510 I am using. HP sent it to me after my first print also a 1510 ceased to work at all.
Submitted: 11 months ago.
Category: Printers
Expert:  Kris8472 replied 11 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris8472 replied 11 months ago.

Can you give me the serial number of the printer please?