How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 10913
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
Type Your Printers Question Here...
Russell H. is online now
A new question is answered every 9 seconds

8890dw machine will not pull 8 1/2 paper but will pull 8 1/2

Customer Question

8890dw machine will not pull 8 1/2 paper but will pull 8 1/2 paper . the roller with two lock caps on the end came off the machine, please tell me how to repair this
Submitted: 9 months ago.
Category: Printers
Customer: replied 9 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 9 months ago.
When are you going to get to my problem this machine is in my main office
Expert:  Russell H. replied 9 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

I regret hearing about the problem.

I understand what you mean by a roller with lock caps on the end, I think. Would that be a metal rod or metal cylinder, with plastic caps on the end that have protrusions for slots on them?

If so, that part needs to be fit back into the machine, quite simply, wherever is consistent with both where-it-was-when-it-fell-off (since things cannot fall upward), and also consistent with those end caps. The end caps *have* to fit into a hole that will hold them. So the way to find the right place is to leave the metal rod/cylinder and one of the end caps to one side, and with just one end cap in hand, find all the holes that really might hold them.

Then the holes you found that the end cap fits, can be eliminated if

A. they have no other hole opposite them, for the other end-cap, or

B. if the other hold opposite the hole you found, is not at the right distance for the rod/cylinder to fit between them.

If this all proves too difficult, taking the printer to a good Brother shop that works on and is experience in the model you have, would be ideal... they would probably find where to fit the rod in, within a relatively short space of time, and hopefully not charge too much for their manual expertise.

I can locate specifically such shops for you, and their contact information - if you will let me know what your region is, by zip code or by town/city and state. Let me know, if it gets to this point. Thanks.

Customer: replied 9 months ago.
Russell we had not been able to fix our problem but today my clerical was reading your instructions and fixed the machine, The rod with the two clamps belong on the Drum pan. It fixed my machine. Thank you. Thought you would like to know how it was repaired and do hope you will be able to help some one else. Thanks
Expert:  Russell H. replied 9 months ago.

Thank you for letting me know, and thank you for asking your question here at