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I need to run it on anther computer but can't find the

Customer Question
I need to run...

I need to run it on anther computer but can't find the install disc. Is there any hope? The new computer sees it as an MG5400 but zi csn't seem to talk with it

Technician's Assistant: What's the make/model number of your printer? How old is it?

Pixma MG5420 round 2 years

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Win XP7 on Dell XPPROPlus laptop

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Yesterday just after the printer was moved from a windows desktop. The OS on both is the same XP Pro 8

Submitted: 1 year ago.Category: Printers
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Answered in 4 minutes by:
11/2/2016
Technician: Viet - Printer Tech, Printer Technician replied 1 year ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 40,845
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,

I'm sorry about the issue. Please click on the Canon website below:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-series-inkjet/mg5420?tab=drivers

, then there, download and install the MG5400 series MP Drivers, and check.

Please reply at the box below to continue. Thank you,

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 1 year ago

If needed, click on the direct website link below:

http://tinyurl.com/las9ymd

, then open / run the download file mp68-win-mg5400-1_01-ejs..., and install it and check.

- If you'd like to, I can also connect remotely to your computer and fix this issue directly and quickly on your computer for you.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 1 year ago

Hi,

How are you? It's been a few days. Do you still need help with the printer issue? And/or do you need help with anything else?

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

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Viet - Printer Tech
Viet - Printer Tech, Printer Technician
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Experience: Troubleshoot printers, scanners, etc.

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