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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I just put in new ink cartridges to my HP PHotosmart Premium

Customer Question

Hello. I just put in new ink cartridges to my HP PHotosmart Premium printer and it will not copy for me. The page is coming out blank.
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: approx. 3 yrs old model C310a
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: I was out of ink which the printer notified me of.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 10 months ago.
Category: Printers
Expert:  Kris8472 replied 10 months ago.

How's it going.
Let me read of your question. Give me a minute.

Customer: replied 10 months ago.
I just called Staples where I bought the cartridges, and they said to re set settings to default which I did, and they said if that doesn't work the printer is trash???!!!!
Customer: replied 10 months ago.
No thank you I don't want any charges please
Expert:  Kris8472 replied 10 months ago.