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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Installed a new Black 61XL cartridge, printed three copies

Customer Question

Installed a new Black 61XL cartridge, printed three copies and an error message appeared "cartridge failed, change cartridge", replace cartridge. This cartridge was returned to Walmart where I purchased it and was told that once I break the seal they cannot replace and/or refund my money. Agree with that, however, this cartridge was purchased on 10/25/2016, installed today 11/1/2016 with an expiration date 2018/05/18. What do I do with a cartridge that won't work? This is the first time I've had problems with Hewlet Packard cartridges. Thanks Lloyd A. Hebert, email***@******.***
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: Ink jet 1051 and I think it was purchased three years ago, not sure, since it was a gift.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: This afternoon
JA: Anything else you want the printer expert to know before I connect you?
Customer: Is there anything I can do on this end to insure printing?
Submitted: 8 months ago.
Category: Printers
Expert:  Kevin8472 replied 8 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin8472 replied 8 months ago.

Can you give me the serial number pleasE?

Customer: replied 8 months ago.
Serial number on printer?
Expert:  Kevin8472 replied 8 months ago.

Yes please