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Ask Jennifer French Your Own Question
Jennifer French
Jennifer French, Technician
Category: Printers
Satisfied Customers: 120
Experience:  Owner at Down Home Technical Solutions
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My printer is blurring parts of the printed doc, Cannon

Customer Question

my printer is blurring parts of the printed doc
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Cannon Pixma mg5420
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: This week
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Printers
Expert:  Jennifer French replied 8 months ago.

Hello! Thank you for choosing Just Answer! My name is ***** ***** I will be the expert assisting you today.

I see that you are getting blurry prints from your printer. We should be able to resolve this.
Give me a moment to pull up the specs of your printer, and I will instruct you to how remedy this issue.

Expert:  Jennifer French replied 8 months ago.

Have you performed any steps on your own to fix this?

Customer: replied 8 months ago.
I did not get an answer
Customer: replied 8 months ago.
I have no idea what going on so I am going to hang up
Expert:  Jennifer French replied 8 months ago.

I cannot see any of your responses so I am guessing I am having technical difficulties. I will opt out and allow another expert to take over and answer your question. Thank you for your patience.

Customer: replied 8 months ago.
I would like you to cancel my request an refund all payments.thank you.