Printer Repair Questions? Ask IT Technicians for Answers ASAP
I'm sorry about the issue. Is there any error or message?
Are you currently able to make a copy from the printer's glass fine (not printing from the computer)?
Was there any change recently to your computer or internet service / internet modem/router device that may have caused this issue?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
Please try each of the following solutions until it works.
1. Disconnect the power cord(s) from your internet modem / router device(s) for about 3 minutes, then reconnect.
2. Turn off printer, then disconnect power cord from printer for about 2 minutes, then reconnect, then turn on printer.
3. Wait a few minutes, then check printing.
On the printer, touch the Wireless / signal icon
Touch the Wireless Menu icon (which is the gear / wheel icon.)
Touch your wi-fi / wireless network name.
Then follow the instructions on the printer's screen in order to connect the printer to your wireless network.
Once it's connected successfully, then check printing.- Note: If you do not know your network / security / wi-fi / wireless password ***** key / password, please check at the back / bottom of your internet modem / router device to see if it's there; it is case-sensitive. If there is still issue, please let me know the make / model of your internet modem / router device.- If needed, please click on the website below for video instructions on how to set up the Wi-Fi / wireless on the printer's screen:https://www.youtube.com/watch?v=MC089uLATyw
- If you have not done yet, please shut down / restart the computer, then check printing.
Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,