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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Cannot install new printer PIXMA MG 3600, new printer, firs

Customer Question

cannot install new printer PIXMA MG 3600
JA: Can you guesstimate how old the Pixma is? And has this happened before?
Customer: new printer, firs t time installing
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MAC
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just bought the printer and this the first time I tried to install
JA: Anything else you want the printer expert to know before I connect you?
Customer: Previously I remove an old canon printer which was not working
Submitted: 8 months ago.
Category: Printers
Expert:  Md. Sadique replied 8 months ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Md. Sadique replied 8 months ago.

How is the printer connected to the computer?

for e.g. USB cable, wirelessly etc.