How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I have an Epson Stylus Pro 9800, I get a Paper Jam 10 years

Customer Question

I have an Epson Stylus Pro 9800
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: I get a Paper Jam 10 years I reload the paper, restart the printer and get the same message. The paper isn't jammed.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I tried to cut the paper using the key pad and I got a message about the paper cutter Mac I use the Colorburst driver
JA: How long has this been an issue? What happened right before this popped up?
Customer: It started last week. It simply stopped printing.
JA: Anything else you want the printer expert to know before I connect you?
Customer: The front cover is broken and I tape it shut. It's worked that way for almost 2 years.
Submitted: 8 months ago.
Category: Printers
Expert:  Kevin8472 replied 8 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin8472 replied 8 months ago.

What's the serial number on the printer? It should say on the bottom or on the back.