How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Can't get my scanner to scan, 4650 all in one series, Pc

Customer Question

can't get my scanner to scan
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: 4650 all in one series
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Pc windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: My computer had been hacked and I had it into Best Buys to clean up the virus
JA: Anything else you want the printer expert to know before I connect you?
Customer: My son-in- law is a network administrator and he worked via phone trying to resolve the issue. We uninstalled the program reinstalled and disconneted the wireless
Submitted: 11 months ago.
Category: Printers
Expert:  Lorenz Vauck replied 11 months ago.

Dear Client,

thank you very much for your question. My name is***** and I will be assisting you today.

Would you be interested in letting me analyze and solve this problem for you directly at your computer via a remote connection?

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 11 months ago.
Customer: replied 11 months ago.
okay, are you there?
Expert:  Lorenz Vauck replied 11 months ago.

Yes, I am here, but there was a payment failure for your requested assistance. Can you please check this issue and possibly call the JustAnswer customer support at


to resolve this, then we can get started. Thank you very much.