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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Pixmamg3029 wil not print. newly installed, new. canon pixma

Customer Question

pixmamg3029 wil not print . newly installed
JA: What's the make/model number of your printer? How old is it?
Customer: new . canon pixma mg3029
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: mac os
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just installing
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Printers
Expert:  Kevin8472 replied 9 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin8472 replied 9 months ago.

What does it say when you try and print, do you get any error messages?



Customer: replied 9 months ago.
311 error
Customer: replied 9 months ago.
what is the answer to my problem
Expert:  Kevin8472 replied 9 months ago.

The Error 311 indicates a communication error between the Mac and the printer. If you upgraded the Mac from Leopard to Snow Leopard, there could be older driver files for the iP4300 that are conflicting with the new driver. Therefore I would start your repair by trashing all of the Canon files.

The first step is to disconnect the USB cable between the printer and the Mac.

The next step is to delete the current printer queue for the iP4300. Open Print & Fax, select the iP4300 in the list and click the minus ( - ) button to remove the queue. You can now exit Print & Fax.

The third step is to remove the Canon files. These are located in HD > Library > Printer > Canon > BJPrinter. Select all the files inside this folder and trash them. Then empty the Trash and restart the Mac.

Customer: replied 9 months ago.
Do not have print and fax only find printers and scanners , when I click on I get the two printers that have been connected to the computer .
Customer: replied 9 months ago.
Still no hookup with printer ??? Any other solutions
Expert:  Kevin8472 replied 9 months ago.

Yes, tell me when you are at the PC.

Customer: replied 9 months ago.
Sorry on delayed response had to go to work . It is not a pc it is a mac . Have gone through all suggestions twice still nothing .
Expert:  Kevin8472 replied 9 months ago.

Could we arrange a time for me to connect and have a look?

Customer: replied 9 months ago.
You can not fix my problem so I should pay another $50.00 so you can . It is a new machine so it is being returned , definitely not satisfied with the advice . I want my money back for your service ?