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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printer cartridge error copy got stuck was taken out printer

Customer Question

printer cartridge error copy got stuck was taken out printer says consult USERS GUIDE mary helenese printer will not print.
JA: What is the exact make and model of your printer? And what kind of cartridges are you using?
Customer: X5650
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: LEXMARK
JA: How long has this been an issue? What happened right before this popped up?
Customer: HAPPEN ON 7/28/2016
JA: Anything else you want the printer expert to know before I connect you?
Customer: NO
Submitted: 10 months ago.
Category: Printers
Expert:  Kris8472 replied 10 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris8472 replied 10 months ago.

Hi

Are you on MAC or Windows?

Customer: replied 10 months ago.
isi havethis a sca already paid $5.00 REQUESTED you have my card # plus a monthy by 3 mos.is this some type of scam mary
Expert:  Kris8472 replied 10 months ago.

$5 is the deposit for the question and their is a charge for the answer as well.

I do not handle the payments i only assist people

Customer: replied 10 months ago.
i do not want any thing more to be addedto my card ploease you have not at this time even trying to fix the problerm this is on lexmark co. i am dealing with mary
Customer: replied 10 months ago.
you did not initially ask me for $39.00 TO DO THE JOB MARY
Expert:  Sudipto replied 10 months ago.

I am another expert, the $39 is for an additional services, which is not required for your case, because the problem is related with the printer. Let me know, if you want to continue with me or not ?

Customer: replied 10 months ago.
NO
Expert:  Sudipto replied 10 months ago.

OK

Customer: replied 10 months ago.
I PRESUME YOU WERE ONE OF LEXMARK TEC.
Customer: replied 10 months ago.
THE IMPRESSION I GOT YOU were going to trouble shoot the job for me mary.
Customer: replied 10 months ago.
why would i pay for a job in the next 24hrs. with out security? MARY