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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It doesn't recognize my cpu as an option to scan to, Brother

Customer Question

it doesn't recognize my cpu as an option to scan to
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: Brother MFC L-2740 its about 4 mos old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: I have never tried to scan from this laptop
JA: Anything else you want the printer expert to know before I connect you?
Customer: no thanks
Submitted: 10 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 10 months ago.

Hi,

I'm sorry about the issue. Is printing currently working fine?

What's the error or message when scanning?

Is the printer connected to the computer with a (USB) cable? Or is the connection wireless?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 10 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 10 months ago.
Hi Viet- thanls so much for your help, but i found a solution on my own just now! Thank you and good luck
Expert:  Viet - Printer Tech replied 10 months ago.

You're welcome. Great. Do you need help with any other computer question / issue today? Thank you for the update.