How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I cant get it to print. is there a driver I need to update

Customer Question

I cant get it to print. is there a driver I need to update or install
JA: What's the make/model number of your printer? How old is it?
Customer: goog question
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I use a hp tower with Microsoft windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: we moved the comp and I didn't hook it up until today. the printer comes on but I cant find my pdf to print anything
JA: Anything else you want the printer expert to know before I connect you?
Customer: no just fiz it PLEASE
Submitted: 10 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 10 months ago.


I'm sorry about the issue. What's the model of your printer?

Is there any error or message when printing?

Is the printer connected to the computer with a (USB) cable? Or is the connection wireless?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 10 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,