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WesPCDr, Technician
Category: Printers
Satisfied Customers: 1507
Experience:  Over 5 years as a computer and printer repair technician
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It was telling me i had a paper jam got it to run a couple

Customer Question

it was telling me i had a paper jam got it to run a couple of times then it mad a terrible grinding noise now it won't do anything
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: xp-420 epson i got it may october last year
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: i was printing about 4 days ago got a paper jam and it was been messed up since
JA: Anything else you want the printer expert to know before I connect you?
Customer: caant think of anything
Submitted: 10 months ago.
Category: Printers
Expert:  WesPCDr replied 10 months ago.

Hello, I'm Wes, and I'll be assisting you today.

Expert:  WesPCDr replied 10 months ago.

The bad news is that the clicking sound is usually a broken gear that skips and makes a clicking noise.

You can inspect the inside of the printer for any obstructions such as pieces of paper or anything else blocking the rollers, but it is usually a broken gear that will need to be replaced.

Expert:  WesPCDr replied 10 months ago.

If there is no debris or paper stuck inside the printer, the noise is from a broken gear.

Replacing the gear will need to be done by a printer repair technician, but may be more cost effective to purchase a new printer if yours is not under warranty.

Expert:  WesPCDr replied 10 months ago.

Let me know if you need additional help so I can assist further.
Also, please rate my answer below so based on your satisfaction.
Thank you.