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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Can't print! Get a message "Network to printer is lost". I

Customer Question

Can't print! Get a message "Network to printer is lost". I have unplugged and replugged both the printer and computer. Printer worked Sunday; but started printing numerous copies. I did not know how to stop it, so I shut down the printer. Hasn't worked since. HELP!
JA: Just to clarify, what's the exact make and model of your machine?
Customer: HPDeskjet 3510, print, scan, copy
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Toshiba Satellite/Satellite Pro L750 Series
JA: How long has this been an issue? What happened right before this popped up?
Customer: It worked yesterday. I asked for one copy of a document and it kept printing. I did not know how to stop it; so I shut off the printer. It has not worked since...
JA: Anything else you want the printer expert to know before I connect you?
Customer: No!
Submitted: 9 months ago.
Category: Printers
Expert:  Shefin replied 9 months ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the operating system you are using? Is it Windows 7?

How do you connect the printer to the computer? Using USB cable?

Thank you.

S H E F I N