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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a Lexmark printer...X5650. It continues to print a

Customer Question

I have a Lexmark printer...X5650. It continues to print a page with a large ARROW and
then has a statement to "Reload entire stack of pages, with the printed side facing away from you and the arrow pointing down."
All of these pages are a waste of paper and I do not know how to stop them.
Thank you
Submitted: 8 months ago.
Category: Printers
Expert:  tyroneboman replied 8 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue. I will be glad to assist you with this.

Try these steps please.

Open the Printer

Remove the paper from the tray

Unplug the printer

Very important: Hold down the stop/cancel button. Plug the printer back in and turn the printer back on WHILE holding down stop/cancel.

Then place paper in tray and try printing again

If the error persists, let me know.

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