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I recently refilled my ink cartridges and its still saying…

Customer Question
Hi, i recently refilled...

Hi, i recently refilled my ink cartridges and its still saying that they are empty. What can I do?

Technician's Assistant: What is the exact make and model of your printer? And what kind of cartridges are you using?

Its a pixma 4200 and the cartridges are CLI-8

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Its only been about 2 hours the light in the printer are flashing like they do when they are empty and the warning window is popping up when I try and print

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

I think that's it, thank you

Submitted: 1 year ago.Category: Printers
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Answered in 8 minutes by:
10/31/2016
Technician: Dan, Broadcast Engineer replied 1 year ago
Dan
Dan, Broadcast Engineer
Category: Printers
Satisfied Customers: 2,541
Experience: Broadcast Engineer and Network Administrator for local TV station.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Feel free to disregard the Premium Service Offer. That is an automated popup initiated by the web site. Unfortunately most printers have chips in the cartridges that tell the printer how much ink is left. Even though you refilled it you will need to reset the chip before the printer will recognize it.

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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