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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Why doesn't my printer print from word? The page comes out

Customer Question

why doesn't my printer print from word? The page comes out blank
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: mx700. maybe 4yrs I don't remember
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: a few days. they said my microoft office was out of date, but vi just installed a the 2016 version
JA: Anything else you want the printer expert to know before I connect you?
Customer: no okay
Submitted: 11 months ago.
Category: Printers
Expert:  Quiksilver07070 replied 11 months ago.

Hello, and Thank You for choosing
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 11 months ago.

To figure out what the issue is......we first need to print a TESTpage.

This will tell us if the issue is with the printer.....or the computer.

Expert:  Quiksilver07070 replied 11 months ago.

What version of Microsoft Windows are you using?

Windows 7, Windows 8, or Windows 10?