How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Electronics Pete Your Own Question
Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 18129
Experience:  HNC Computing; Large format and multifunction printer expert
Type Your Printers Question Here...
Electronics Pete is online now
A new question is answered every 9 seconds

Similar to question here. I was setting up the printer. I

Customer Question

similar to question here. I was setting up the printer. I installed the print head and closed everything up. The orange light flashed. I tried to check the lock lever and joint lever but the print head did not return to the center. Now the orange light is flashing 10 times. I fixed the printer output position but nothing has changed.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Canon Pixma pro 1, bought in spring 2014, just setting it up now (don't ask)
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Windows 7 on HP laptop, but I haven't even gotten to the software part of the installation
JA: How long has this been an issue? What happened right before this popped up?
Customer: I was installing the print head. I thought it installed successfully so I lowered the print head lock lever, closed the joint lever and installed the head cover then closed the top cover. I was about to wait the 20 min.for power light to stop flashing when I saw the orange light flash.
JA: Anything else you want the printer expert to know before I connect you?
Customer: just that the manual says to check the lovck lever and joint lever but I don't know how to get the print head back to the center.
Submitted: 11 months ago.
Category: Printers
Expert:  Electronics Pete replied 11 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 11 months ago.

Press the continue button and it should move the head into view.

Let me know if that works?