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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It stopped working, MX920 and it is about a year to 18

Customer Question

it stopped working
JA: What's the make/model number of your printer? How old is it?
Customer: MX920 and it is about a year to 18 months
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Asus laptop running Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: 30 minutes it was fine yesterday
JA: Anything else you want the printer expert to know before I connect you?
Customer: I have turned it off, I turned off my laptop and restarted everything
Submitted: 11 months ago.
Category: Printers
Expert:  Md. Sadique replied 11 months ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Do you see any error message?

for e.g. b200

Customer: replied 11 months ago.
no, infact the printer window said it was printing but it never did
Customer: replied 11 months ago.
it is still saying it is printing
Expert:  Md. Sadique replied 11 months ago.

Would you like me to remote in your computer and work on this issue directly?

It will help me to understand the problem better and will give me a better insight on how to troubleshoot the issue.

Expert:  Md. Sadique replied 11 months ago.

Please let me know if you don't wish for the remote support.