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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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A document I printed 2 weeks ago, office jet 5746 it keeps

Customer Question

a document I printed 2 weeks ago
JA: What's the make/model number of your printer? How old is it?
Customer: office jet 5746 it keeps printing old document
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: os nothing I can think of
JA: Anything else you want the printer expert to know before I connect you?
Customer: just to resolve it so I can copy I unplugged it
Submitted: 11 months ago.
Category: Printers
Expert:  Md. Sadique replied 11 months ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Md. Sadique replied 11 months ago.

Would you like me to remote in your computer and work on this issue directly?

It will help me to understand the problem better and will give me a better insight on how to troubleshoot the issue.